An outage hit hundreds of Telstra prospects on Tuesday afternoon, with the telco large scrambling to ship a repair.
Many shoppers reported issues with cellular name entry within the mid-afternoon.
The corporate confirmed it skilled a problem with its community.
“In case you’re a Telstra buyer you is likely to be noticing some points with cellular calls, we’re engaged on a repair and hope to get every little thing again up and working quickly,” the corporate acknowledged on X about 2pm.
“We’ll hold you up to date.”
The corporate mentioned cellular knowledge had not been affected within the outage and different methods of calling, comparable to utilizing FaceTime or WhatsApp, had been nonetheless working.
The corporate additionally mentioned testing confirmed there had been no impression on triple-0 calls.
The difficulty was settled swiftly, with Telstra stating companies had returned to regular by 2.30pm.
“The difficulty was attributable to a software program change and was fastened by rolling that again,” a Tesltra spokeswoman mentioned.
“We’re sorry for the impression on individuals’s days.”
An alert on Telstra’s web site revealed an outage had additionally hit enterprise NBN Voice and Information companies.
“A upkeep firmware replace to some enterprise modems has brought about the modems to lose web connectivity,” the corporate mentioned.
“A rollback was carried out however has not been profitable in resolving the difficulty for all prospects.
“Our tech groups have been urgently engaged on an answer and we’re performing a reset of some buyer modems to resolve the difficulty.
“A manufacturing facility reset will restore the gadget again to default settings, so any third occasion or customised settings comparable to distant entry, printer entry and VPN will must be arrange once more.”
