Sydney lady wins battle after Uber banned her over first identify

A girl was banned from utilizing any Uber companies for her uncommon first identify.

Swastika Chandra defined her first identify meant ‘good luck’ in Sanskrit and the place she grew up in Fiji it was a typical identify, however Uber instantly banned her account in October final 12 months resulting from it being a “probably offensive” phrase.

“I used to be placing in an order for meals one afternoon and went to the cost stage and this pop-up got here up saying, ‘Your first identify is in violation and you have to change your identify on the app,’” she informed A Present Affair.

She informed this system she understood her identify’s affiliation with Adolf Hitler’s Nazi Get together, however that she was pleased with it and wouldn’t change it for anybody.

“They don’t know that the Hindus used it for 1000’s of years earlier than Hitler used it within the improper means,” she mentioned.

ACA reported that it took 5 months for Uber to grant an exemption to Ms Chandra to rejoin the platform, and solely after The Hindu Council intervened and Ms Chandra was supported by the NSW Lawyer-Normal.

The NSW Jewish Board of Deputies additionally backed Ms Chandra.

In a press release to, Uber mentioned it had apologised to Ms Chandra and acknowledged its evaluation of the matter took longer than it wished.

“Uber is dedicated to facilitating a secure and welcoming setting for all customers,” the corporate mentioned.

“For that cause, Uber has a worldwide coverage of proscribing entry to customers whose names entered into the Uber app include probably offensive phrases.

“We perceive that there are completely different cultural nuances to names, and due to this fact our groups deal with incidents like this on a case-by-case foundation to make sure we consider every account pretty.

“On this case, after reviewing Ms Chandra’s request, we reinstated her entry to the app.

“We’ve got apologised to Ms Chandra for the inconvenience this prompted her, and we recognize her persistence as we reviewed the matter, which took longer than we hoped it could.”

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